1. Do I have to have an account to order?
No, you can also order as a guest. However, you get other benefits when you have an account with us:
Fast checkout process
Easily see your order status and order history
Receive updates on our new releases and special offers
2. Which payment methods do you accept?
We accept all major credit cards (VISA, Mastercard, Discover, AMEX) and PayPal payments.
3. How secure is my online order?
When you shop online with your credit card, all of your information is entered on an SSL secured website. Your information is then SSL encrypted and sent directly to our credit card provider's network, where your card and transaction are authorized and approved. Your credit card information is not stored on our servers.
4. Are there any exchange rates?
All of our transactions are based on US dollars. If your credit card is based in a different currency, your order amount will be calculated according to the daily rate on the date on which your card issuer processes the transaction.
5. How do I set my delivery address?
Because our website and service are based in English, all information you enter must be in English, including punctuation marks. If certain letters in your address contain non-English letters, it is recommended that you use similar English ones instead. For example, you can use the letter "?" change. to "c".
6. Can I change my delivery address after I have placed an order?
Please note that your delivery address cannot be changed after the order has been processed or shipped. Please update your delivery address to your home address instead of your work address, as we do not know how long the destination customs department will hold the package on hold.
7. How long does it take to ship and how can I track my package?
The delivery time depends on the shipping method you have chosen. Once the order has been shipped, we will email you your tracking number and tracking website. We are not responsible for any delays caused by your country's customs department.
8. What do I do if items are missing from my order?
If anything is missing, please contact us immediately at firstname.lastname@example.org